E-Commerce Minute

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E-Commerce Minute: Wednesday -- September 2, 2009

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Today's Headlines:
Memo to CIOs: Where to Invest Your IT Dollars
Apple's Holding Half a Glass
Customer Experience vs. Service-Product
eBay, Skype Annul Mismatched Union
IBM Corrals Desktop Management in the Cloud
Wal-Mart Enlists Trio of Heavy Hitters for E-Commerce Expansion

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Podcast
Lawyers Come Knocking: Info Management and E-Discovery (31:33 minutes)
Either in real terms or perceived terms, security is one of the biggest
hang-ups people have, and it's a wide-open question. When we talk about
the cloud and the enterprise, are we talking about something that is
fundamentally different in terms of securing it, versus what people are
accustomed to doing across their networks?
http://www.ectnews.com/shared/audio/ect-gardner-2009-08-31.mp3

Today's Story Highlights

Memo to CIOs: Where to Invest Your IT Dollars
After a tough year of cuts, layoffs, and the pressure to do even more
with less, many of you are facing the toughest fiscal environment of
your professional careers. Can you achieve your key objectives in 2010
with reduced spending and a smaller staff? It is possible, and many of
the answers can be found in your data.
http://www.ecommercetimes.com/story/68020.html

Apple's Holding Half a Glass
The news for Apple investors is mixed this week, and the company's stock
prices reflect that uncertainty. You'd think Apple's share prices would
skyrocket at the news that Apple has finally cracked the China market,
and a report that it might cut a deal with Verizon. Or at the news that
Mac sales in the enterprise are growing. Instead, Apple's share were
down.
http://www.ecommercetimes.com/story/68019.html

Customer Experience vs. Service-Product
Last week, I made the suggestion that we have overdone our reliance on
customer experience as a customer intimacy tool -- something that I
stand by. The idea of customer experience looms large, and there is no
denying its power as a theme in CRM. But if our interpretation of
customer experience is off the mark, as I think it is, then what is the
right approach?
http://www.ecommercetimes.com/story/68018.html

eBay, Skype Annul Mismatched Union
Online auction site eBay has finally managed to divest itself of Skype,
the VoIP company it bought back in 2005 for $2.6 billion. A group of
venture capitalists led by Silver Lake Partners has purchased 65 percent
of Skype for $2.1 billion in cash and a note, eBay announced on Tuesday.
The transaction will close in the fourth quarter of this year.
http://www.ecommercetimes.com/story/68016.html

IBM Corrals Desktop Management in the Cloud
IBM is rolling out a public desktop cloud offering that it claims is the
first subscription service of its kind. IBM Smart Business Desktop on
the IBM Cloud "enables end-users to have the same capabilities of the
traditional desktop, but with a thin client and delivered from the data
center," said Arthur Chiang, VP of global end-user services in IBM's
portfolio management unit.
http://www.ecommercetimes.com/story/68015.html

Wal-Mart Enlists Trio of Heavy Hitters for E-Commerce Expansion
Wal-Mart has changed its logo. It's sprucing up many of its stores with
new looks. Now, the world's largest retailer is expanding its online
sales channel, adding a trio of carefully selected third-party vendors
to its Web site in a bid to increase sales. WalMart Marketplace debuted
Monday, offering 1 million products from three partners.
http://www.ecommercetimes.com/story/68014.html

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About the E-Commerce Times
The E-Commerce Times is a free online publication that provides
daily news, special reports and success stories in addition to an
e-commerce products and services guide. The publication's tagline
is "E-Business Means Business," and its content includes
information on a wide variety of e-business topics, such as data
storage, network security, databases, B2B and B2C e-commerce, the IT
job market and the maneuvers of high-tech businesses.

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